Frequently asked questions
Posted by hypatiadejavu on December 19, 2007
Some questions we get over and over again. In an analog library these are mostly “where’s the bathroom?”, “how do I work the copier?”, and questions about finding certain common resources. We learn these fairly quickly and most libraries have a file of those questions and their answers to help staff members. We currently lack this and we need to fix it by finding out what the questions are and putting together a set of stock answers.
Here are some common ones which come to mind:
1) Where is X (where x=a specific resource or location) on Info Island. (We should probably put together a set of notecards with embedded landmarks for this).
2) How do I volunteer to help? (hmmm….I really need to do a notecard on that)
3) How do I make money in Second Life? (we have a card but it probably needs an update)
4) How do I open a box?
5) Why is this box on my head?
6) How do I stop dancing? (If you’re on Info International have them click the big purple thing at the desk)
